An important study conducted by The Center for Creative
Leadership in North Carolina found that the single most important
cause of managers derailing in the transition from middle to
senior management was a lack of interpersonal skills. Interpersonal
skills enable a manager to achieve willing cooperation rather
than begrudging obedience. This fun and enlightening course
will provide these skills.
A charm school for managers.
You Will Learn How To:
- Understand a model of how perception is formed and its
importance
- Demonstrate rapport-building skills by tailoring behavior
and communication patterns
- Observe and interpret subtle sensory cues that reveal
congruities and incongruities in the communication process
- Identify the operative values and beliefs of others to
help motivate them, maximize performance, overcome resistance,
and diffuse emotional states that hinder performance
- Identify the usefulness of these models and techniques
to enhance performance in individuals, teams and organizations
You Will Benefit By:
- Establishing rapport quickly and efficiently
- Learning how to read other people
- Understanding how to tailor your message to whomever
you are communicating it
- Improving your interpersonal skills and using them to
get the willing cooperation of others
- Mastering the keys to persuasive interpersonal communication
- Becoming more tactful and considerate of others
Who Should Attend:
Managers who want to increase cooperation by improving communication
and influence skills and anyone who needs to improve his or
her interpersonal skills to enjoy greater personal and professional
success should enroll in this course.
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